Support

Technical Support

At SJT Medical we always provide after sales service for any technical queries free of charge. Please contact our Technical Support department by calling : 0844 272 1918 during our working hours of 9am to 5pm Monday to Friday. Alternatively, please email us on support@sjtmedical.com

Warranty, Servicing and Repair

Warranty
All our products (Loupes, Headlights, Microscopes and Dopplers) are guaranteed for a period of one year. However, the guarantee period for Loupes and Dopplers can be extended for an additional year at an extra cost. Please contact us for more details.

Servicing
Loupes - we offer our customers the option of having a once yearly loupe service. At a small cost of £20, this service covers:
• Careful lens cleaning without damage to the protective layer on the lens
• Replacement of silicon nose pads if required
• A new headstrap to replace those that are worn out
• Replacement screws and repair of joints if required
• Straightening of the frame
• Adjustment of the loupe

Dopplers - after the warranty period for your Doppler has expired, we can service the main unit and probe at a reasonable rate. Please contact us for further details.

Repair
After the warranty period, SJT Medical will repair the product at minimal cost to the customer.



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