BUYING ONLINE

Customers from the UK can purchase products either on-line through the sjtmedical.com website, or by contacting us directly via telephone number: 0844 272 1918, and placing your order.

If purchasing on-line, you will have an opportunity to check and correct any input errors in your order up until you confirm the order. After you submit an order we will send you by email an ‘Order Reference Number’ together with details of the products you have ordered. We will then send you a second email when we start to process your order.
Please note that these e-mails are acknowledgements only and not acceptance of your order.

Acceptance of your order will only occur when we send you a third e-mail, which will contain details of how we will deliver your products to you. Alternatively, we may decline all or part of your order for any reason, in which case you will be informed about this in a third email. We will also inform you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Payment

For UK customers we accept all major credit cards, payment by cash deposit and payment by bank transfer or cheque (after a 6 working days clearance period).

For overseas orders please contact us.

The total cost of your order will be the price of the products you order, any additional services you choose plus the delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We will endeavour to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

All prices and charges on this site are in UK pounds. Prices include VAT but not delivery charges (for details see ‘Delivery’ below). For orders within the UK, SJT Medical will accept payment by way of the following payment cards; payment will be deducted when we process your order.

Security

Our payments are processed by WorldPay Internet Payment Solutions, which is one of the most secure internet payment portals available and trusted by some of the world’s biggest banks. Please visit the WorldPay website found at www.worldpay.com should you require further details on the security of your online transactions.

CONTACTS AND FEEDBACK

Our Contact details & opening hours are as follows:

SJT MEDICAL LTD.,
Compass House,
Chivers way,
Histon,
Cambridge,
CB24 9AD.

Tel : 0844 272 1918
Fax : 0844 272 1919
Email: info@sjtmedical.com

Our normal opening hours are Monday to Friday 09:00 to 5:30 p.m. However, as testament to our commitment to you, if you have an urgent enquiry, please do use the following mobile telephone number: 07867 721715, and we will be happy to help where possible.

Feedback

We are dedication to your satisfaction, and it is our company policy to offer you value and quality with exceptional service. To help us continually improve our service, we always encourage you to tell us your views about our goods and services, either by telephone, or simply fill in your details below, together with your comments and send it to us. If you request a response, we will endeavour to get back to you within one working day.

ACCOUNT AND ORDER STATUS

Please contact us directly on telephone number: 0844 272 1918, and have your order reference number to hand, so that we can track your product quickly.

TERMS AND CONDITIONS OF SALE

We sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the sjtmedical.com website. By using the sjtmedical.com website, you signify your agreement to be bound by these conditions.

Your Account

If you purchase products from sjtmedical.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password and to inform us immediately if you have any reason to believe that your password has become known to anyone else who may use it in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and kept up-to-date.

Sjtmedical.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Access to sjtmedical.com online store

We will work to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, this cannot always be guaranteed and your access to the website may occasionally be prevented or restricted in order to allow for repairs, maintenance and/or upgrades to the site.

Shipping and Delivery

All products purchased from SJT Medical will be shipped as soon as possible, subject to payment card authorisation and stock availability.

Orders will be sent to your delivery address in secure and protective packaging, through Royal Mail www.royalmail.com or by Courier Service unless otherwise requested. All deliveries must be signed for, and we ask that you retain the receipt enclosed with your goods.

Loupes, dopplers and headlights will be sent by overnight courier or by Royal Mail Special Delivery, and all other smaller items will be sent by ordinary 1st class post.

Postal Charges are as follows:

• All orders totaling more than £500 will be delivered free charge
• Orders totaling less than £500 will be charged as below. The cost of delivery will
be clearly indicated in your basket prior to checkout

Please note:

• UK (excludes Channel Islands)
• Depending on stock availability, items will usually be dispatched within 7 days. All deliveries will be made according to the carriers' standard procedures and must be signed for. Products will not be sent to PO box addresses.
• Delivery times will be longer if your products require customisation e.g. fitting of prescription lenses.
• We ship to most international destinations. The delivery charge will depend on your location. All costs associated with the delivery as quoted by us are to be paid by you with the price of the goods. Please note that duty, sales tax and clearance charges etc are NOT included in the price and are payable by you upon arrival to port of the destination country.

Returns and Refund Policy

We want you to be totally satisfied with every purchase you make from SJT Medical. If, for any reason, you are not satisfied with your purchase, simply return it to our address listed below within 14 working days of delivery, unused and in its original packaging, together with the receipt, and we will exchange the product or offer you a full refund. Our return name and address is:

SJT MEDICAL LTD.,
Returns Department
Compass House,
Chivers way,
Histon,
Cambridge,
CB24 9AD.

In addition, all our products are guaranteed against manufacturing defects for a minimum of 12 months. Your statutory rights are unaffected.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.

In relation to the purchase of our loupes; if at your request we customise your loupes by supplying and fitting prescription lenses you will be liable for these charges. You will be advised of these charges prior to paying for the goods.

To cancel, you can email us or write to us (at the address above) within seven days of delivery of your item(s), quoting your order reference number. You must take reasonable care of the item(s) and MUST NOT use them.

PRIVACY POLICY

SJT Medical is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules. We will not pass on your details to anyone else without asking you first.

We do collate statistics about site traffic, sales and other commercial information in order to help us understand our customers and to improve our service. However, none of this information will identify individuals.

Personal Data

Visitor’s may browse the sjtmedical.com website anonymously without providing any personal information. There are some instances when we may ask you for personal data, such as, if you register and request additional information on our products and services or if you send us a question. Visitors are not required to provide personal information but by choosing not to do so they may be unable to access certain options, offers, and services.

Orders

When you place an order with us, we will collect your name, e-mail address, mailing address. This information is necessary to process and fulfill your request, send an order or shipping confirmation, and notify you of your order status. All internet transactions through sjtmedical.com are performed on a secure server that encrypts your credit card information and greatly restricts access from unauthorized third-parties; however, we do not guarantee the transaction will be secure from misappropriation, software or electronic failures or malfunctions.

Security checks

As part of our policy to protect against the fraudulent use of credit cards, we may contact you by telephone in order to verify information, before your order is processed.

Please note that we are only interested in confirming information already provided on your order, and we hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.

Accounts and passwords

Your account contains your delivery and billing details, email preferences. You will need your account username and password to see or edit your personal details.

Cookies

The sjtmedical.com uses cookies for site administration purposes. If for any reason you wish to not take advantage of cookies, you may set your browser to not accept them, although this may disable or render unusable some of the features of our website.

Linked Sites

Our website does contains links to third-party (“external”) websites that we believe will be of interest and good use to you. SJT Medical does not endorse or make any representations or warranties for the accuracy of content located on linked external websites.

We invite you to contact us if you have questions about our policy. You may contact us by mail at the following address:

SJT MEDICAL LTD.,
Compass House,
Chivers way,
Histon,
Cambridge,
CB24 9AD.

Tel: 0844 272 1918
Fax: 0844 272 1919
Email: info@sjtmedical.com